Refund policy

Refund Policy — The Snugglor Promise

Snugglor is operated by Snugglor, a Texas limited liability company.

At Snugglor, we want you to feel confident trying our products. That is why we offer the Snugglor Promise — a 30-day money-back satisfaction program on your first purchase.

The Snugglor Promise

If you are not satisfied with your initial Snugglor order, you may request a refund within thirty (30) days of confirmed delivery. This program is designed to give first-time customers peace of mind.

Eligibility

To be eligible for refund consideration, all of the following conditions must be met:

  • The request must apply to your first order from Snugglor
  • Refund requests must be submitted within 30 days of confirmed delivery
  • Limited to one (1) use per customer, household, and payment method
  • Request must be submitted directly to Snugglor before any chargeback or dispute is initiated

Subsequent purchases, replacement orders, and promotional orders are not eligible.

How to Request a Refund

Contact our support team at wearsnugglor@gmail.com within 30 days of confirmed delivery. Please include your order number and reason for the request. Our team will respond within 3 to 5 business days.

Refunds are not automatic and are reviewed on a case-by-case basis to confirm eligibility.

Important Limitations

  • Shipping, handling, and processing fees are non-refundable
  • Refunds are issued only after review and approval by Snugglor
  • Product returns are not required

Chargeback Notice

Initiating a chargeback or payment dispute through your bank or card provider instead of contacting Snugglor directly will immediately void eligibility for refund consideration under the Snugglor Promise and any other discretionary refund program. We strongly encourage you to contact us first — we are here to help.

Agreement to Policy

By completing a purchase, you agree to this Refund Policy in full. This policy is governed by Snugglor's Terms of Service. In the event of any conflict, the Terms of Service control.

Questions? Contact us at wearsnugglor@gmail.com | Snugglor